Mon to Sat: 9:00 am to 7:30 pm
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schedule
Terms & Conditions
Welcome to our website: KL MULTI BUILDS - https://klmultibuilds.com/
"KL MULTI BUILDS" is a business of KPL STATICS LTD.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern KPL STATICS LTD's relationship with you, in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘KPL STATICS LTD’ or ‘KL MULTI BUILDS’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is KPL STATICS LTD, 88 Lowther Road, Flat 8, Bournemouth, United Kingdom, BH8 8NS. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. Neither us, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and / or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute will be handled in the EU.
1. Emergency Call-Out Service (Pay-As-You-Go)
The "Standard / Emergency" service is charged at a one-off fee of £195. This fee covers the cost of our rapid response deployment and the initial diagnosis of the issue.
2. Total Property Shield (Subscription Plan)
The "Total Property Shield" plan is a subscription service charged at £29.99 per month or £275 per year.
3. General Exclusions
For both Pay-As-You-Go and Subscription plans, we reserve the right to quote separately for major structural damage, pre-existing conditions not disclosed at the time of sign-up, or issues requiring specialist equipment not standard to our trade teams.
Complaint procedure-
Introduction:
We always aim to provide a high standard of care in all our services.
Our customers’ views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services it is important that you let us know.
Making a suggestion:
Often people feel more comfortable about suggesting improvements rather than complaining formally. Anyone receiving services, and their friends/ family, may make a suggestion.
First you should speak to the manager or their deputy.
Comments or suggestion boxes are available if you would rather make your suggestion that way.
If the suggestion is something that KPL STATICS LTD as a company needs to consider you can send it to:
KPL STATICS LTD, 88 Lowther Road, Flat 8, Bournemouth, United Kingdom, BH8 8NS
info@klmultibuilds.com
0800 0920263
Making a complaint:
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.
KPL STATICS LTD assures clients and their families that it will not withdraw or reduce services because someone makes a complaint in good faith.
Who can complain:
Anyone affected by the way KPL STATICS LTD provides services can make a complaint.
A representative may complain for the affected person if they:
cannot make a complaint themselves, or
have given consent for the representative to act on their behalf
If you are not happy about making a complaint yourself and you do not know someone who can talk or write to us on your behalf, we will be happy to find someone from an independent organisation to act as an advocate for you.
How you can make a complaint:
You can complain:
in person
by telephone
through a member of our staff
through an advocate or representative
by letter
by email
Anonymous complaints:
We deal with anonymous complaints under the same procedure; however it is better if you can provide contact details so we can tell you the outcome of our investigation.
Responsibility:
KPL STATICS LTD has overall responsibility for dealing with all complaints made about their service.
We will provide as far as is reasonably practical:
any help you need to understand the complaints procedure; or
advice on where you may get that help.
How we handle complaints:
The Registered Manager or KPL STATICS LTD may ask one of the management team to investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint.
We will acknowledge a complaint within 5 working days and give you the name and contact details of the person investigating it.
We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 28 working days unless we agree a different time scale with you.
When we have finished investigating, we will arrange a call with you to discuss the outcome, and write to you with:
details of the findings;
any action we have taken; and
our proposals to resolve your complaint.
Time limits:
You should complain as soon as you can after the date on which the event occurred or came to your notice. If you complain more than twelve months later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.
Further steps:
At any stage during the process, if you are not happy with the way the service is dealing with your complaint you can contact us at:
KPL STATICS LTD, 88 Lowther Road, Flat 8, Bournemouth, United Kingdom, BH8 8NS
info@klmultibuilds.com
0800 0920263
Once we have dealt with your complaint, if you are not happy with the outcome you can refer your complaint to the Local Government.
You can contact the Ombudsman Services at:
Website: https://www.ombudsman-services.org/
Post: Ombudsman Services: Communications, P.O. Box 730, Warrington, WA4 6WU
Phone: 0330 440 1614
Email: enquiry@ombudsman-services.org
Refunds:
This Policy will automatically terminate if you fail to pay the premium due to us.
Either KPL STATICS LTD or you may terminate your Account.
If KPL STATICS LTD terminates your Account, you will be notified by letter and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
If KPL STATICS LTD terminates your Account, any pending payments on your Account will be cancelled and provision of services will not commence.
KPL STATICS LTD reserves the right to cancel payments without stating reasons, for any reason prior to processing payment or commencing services provision.
Cancellation requests may be submitted by phone, email or by post.
info@klmultibuilds.com
0800 0920263
KPL STATICS LTD, 88 Lowther Road, Flat 8, Bournemouth, United Kingdom, BH8 8NS
You have the right to cancel your order for the services within the first statutory 7-day cooling-off period. If you have cancelled your service agreement within this time frame, we will provide you with a full refund and any non-completed payments will be cancelled.
If you cancel after the 7-day cooling-off period, you will be charged for time on cover on a pro-rata basis.
"KL MULTI BUILDS" is a business of KPL STATICS LTD.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern KPL STATICS LTD's relationship with you, in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘KPL STATICS LTD’ or ‘KL MULTI BUILDS’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is KPL STATICS LTD, 88 Lowther Road, Flat 8, Bournemouth, United Kingdom, BH8 8NS. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. Neither us, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and / or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute will be handled in the EU.
Maintenance & Home Care Plan Terms
1. Emergency Call-Out Service (Pay-As-You-Go)
The "Standard / Emergency" service is charged at a one-off fee of £195. This fee covers the cost of our rapid response deployment and the initial diagnosis of the issue.
- Inclusions: Rapid response dispatch, expert diagnosis of the fault.
- Exclusions: This fee does not include the cost of parts required for repair, nor does it include any subsequent annual maintenance. Parts and extensive labour beyond the initial call-out scope will be quoted separately.
2. Total Property Shield (Subscription Plan)
The "Total Property Shield" plan is a subscription service charged at £29.99 per month or £275 per year.
- Inclusions: £0 call-out fees for covered issues; repairs to roofs and tiles; fencing and driveway repairs; burst pipe cover; one annual gutter cleaning service.
- Scope of Cover: The plan covers labour and minor materials necessary for standard repairs.
- Exclusions: The plan explicitly excludes extensive reconstruction work (which will require a separate quote), internal electrical works, and gas boiler components.
3. General Exclusions
For both Pay-As-You-Go and Subscription plans, we reserve the right to quote separately for major structural damage, pre-existing conditions not disclosed at the time of sign-up, or issues requiring specialist equipment not standard to our trade teams.
Complaint procedure-
Introduction:
We always aim to provide a high standard of care in all our services.
Our customers’ views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services it is important that you let us know.
Making a suggestion:
Often people feel more comfortable about suggesting improvements rather than complaining formally. Anyone receiving services, and their friends/ family, may make a suggestion.
First you should speak to the manager or their deputy.
Comments or suggestion boxes are available if you would rather make your suggestion that way.
If the suggestion is something that KPL STATICS LTD as a company needs to consider you can send it to:
KPL STATICS LTD, 88 Lowther Road, Flat 8, Bournemouth, United Kingdom, BH8 8NS
info@klmultibuilds.com
0800 0920263
Making a complaint:
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.
KPL STATICS LTD assures clients and their families that it will not withdraw or reduce services because someone makes a complaint in good faith.
Who can complain:
Anyone affected by the way KPL STATICS LTD provides services can make a complaint.
A representative may complain for the affected person if they:
cannot make a complaint themselves, or
have given consent for the representative to act on their behalf
If you are not happy about making a complaint yourself and you do not know someone who can talk or write to us on your behalf, we will be happy to find someone from an independent organisation to act as an advocate for you.
How you can make a complaint:
You can complain:
in person
by telephone
through a member of our staff
through an advocate or representative
by letter
by email
Anonymous complaints:
We deal with anonymous complaints under the same procedure; however it is better if you can provide contact details so we can tell you the outcome of our investigation.
Responsibility:
KPL STATICS LTD has overall responsibility for dealing with all complaints made about their service.
We will provide as far as is reasonably practical:
any help you need to understand the complaints procedure; or
advice on where you may get that help.
How we handle complaints:
The Registered Manager or KPL STATICS LTD may ask one of the management team to investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint.
We will acknowledge a complaint within 5 working days and give you the name and contact details of the person investigating it.
We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 28 working days unless we agree a different time scale with you.
When we have finished investigating, we will arrange a call with you to discuss the outcome, and write to you with:
details of the findings;
any action we have taken; and
our proposals to resolve your complaint.
Time limits:
You should complain as soon as you can after the date on which the event occurred or came to your notice. If you complain more than twelve months later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.
Further steps:
At any stage during the process, if you are not happy with the way the service is dealing with your complaint you can contact us at:
KPL STATICS LTD, 88 Lowther Road, Flat 8, Bournemouth, United Kingdom, BH8 8NS
info@klmultibuilds.com
0800 0920263
Once we have dealt with your complaint, if you are not happy with the outcome you can refer your complaint to the Local Government.
You can contact the Ombudsman Services at:
Website: https://www.ombudsman-services.org/
Post: Ombudsman Services: Communications, P.O. Box 730, Warrington, WA4 6WU
Phone: 0330 440 1614
Email: enquiry@ombudsman-services.org
Refunds:
This Policy will automatically terminate if you fail to pay the premium due to us.
Either KPL STATICS LTD or you may terminate your Account.
If KPL STATICS LTD terminates your Account, you will be notified by letter and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
If KPL STATICS LTD terminates your Account, any pending payments on your Account will be cancelled and provision of services will not commence.
KPL STATICS LTD reserves the right to cancel payments without stating reasons, for any reason prior to processing payment or commencing services provision.
Cancellation requests may be submitted by phone, email or by post.
info@klmultibuilds.com
0800 0920263
KPL STATICS LTD, 88 Lowther Road, Flat 8, Bournemouth, United Kingdom, BH8 8NS
You have the right to cancel your order for the services within the first statutory 7-day cooling-off period. If you have cancelled your service agreement within this time frame, we will provide you with a full refund and any non-completed payments will be cancelled.
If you cancel after the 7-day cooling-off period, you will be charged for time on cover on a pro-rata basis.